{"id":1265,"date":"2022-11-16T10:23:33","date_gmt":"2022-11-16T10:23:33","guid":{"rendered":"https:\/\/automotivestars.com.au\/about-us-copy\/"},"modified":"2022-11-18T07:45:47","modified_gmt":"2022-11-18T07:45:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/automotivestars.com.au\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"<div class=\"fusion-fullwidth fullwidth-box fusion-builder-row-1 fusion-flex-container nonhundred-percent-fullwidth non-hundred-percent-height-scrolling\" style=\"background-color: rgba(255,255,255,0);background-position: left center;background-repeat: no-repeat;box-shadow: 0px 0px ;border-width: 0px 0px 0px 0px;border-color:hsla(var(--awb-color5-h),var(--awb-color5-s),var(--awb-color5-l),calc( var(--awb-color5-a) - 97% ));border-style:solid;\" ><div class=\"fusion-builder-row fusion-row fusion-flex-align-items-flex-start\" style=\"max-width:calc( 1200px + 40px );margin-left: calc(-40px \/ 2 );margin-right: calc(-40px \/ 2 );\"><div class=\"fusion-layout-column fusion_builder_column fusion-builder-column-0 fusion_builder_column_1_1 1_1 fusion-flex-column\"><div class=\"fusion-column-wrapper fusion-flex-justify-content-flex-start fusion-content-layout-column\" style=\"background-position:left top;background-repeat:no-repeat;-webkit-background-size:cover;-moz-background-size:cover;-o-background-size:cover;background-size:cover;padding: 0px 0px 0px 0px;\"><style type=\"text\/css\">#accordion-1265-1 .fusion-panel:hover, #accordion-1265-1 .fusion-panel.hover{ background-color: hsla(var(--awb-color5-h),var(--awb-color5-s),var(--awb-color5-l),calc( var(--awb-color5-a) - 97% )) } #accordion-1265-1 .fusion-panel { border-color:hsla(var(--awb-color5-h),var(--awb-color5-s),var(--awb-color5-l),calc( var(--awb-color5-a) - 97% )); border-width:1px; background-color:var(--awb-color1); }.fusion-accordian  #accordion-1265-1 .panel-title a .fa-fusion-box{ color: var(--awb-color5);}.fusion-accordian  #accordion-1265-1 .panel-title a .fa-fusion-box:before{ font-size: 25px; width: 25px;}.fusion-accordian  #accordion-1265-1 .panel-title a{color:var(--awb-color7);font-family:var(--awb-typography1-font-family);font-weight:var(--awb-typography1-font-weight);font-style:var(--awb-typography1-font-style);}.fusion-accordian  #accordion-1265-1 .toggle-content{font-size:var(--awb-typography4-font-size);color:var(--awb-color7);font-family:var(--awb-typography4-font-family);font-weight:var(--awb-typography4-font-weight);font-style:var(--awb-typography4-font-style);}.fusion-accordian  #accordion-1265-1 .panel-title a:not(.active):hover, #accordion-1265-1 .fusion-toggle-boxed-mode:hover .panel-title a { color: var(--awb-color5);}.fusion-accordian  #accordion-1265-1 .fusion-toggle-boxed-mode:hover .panel-title a .fa-fusion-box{ color: var(--awb-color5);}.fusion-accordian  #accordion-1265-1.fusion-toggle-icon-unboxed .fusion-panel .panel-title a:not(.active):hover .fa-fusion-box{ color: var(--awb-color5) !important;}<\/style><div class=\"accordian fusion-accordian faq_page_section\" style=\"margin-top:50px;\"><div class=\"panel-group fusion-toggle-icon-unboxed\" id=\"accordion-1265-1\"><style type=\"text\/css\">.fusion-accordian  #accordion-1265-1 .panel-90e05b384126ec5dd .panel-title a{font-size:24px;color:var(--awb-color6);}.fusion-accordian  #accordion-1265-1 .panel-90e05b384126ec5dd .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-90e05b384126ec5dd fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_90e05b384126ec5dd\"><a aria-expanded=\"false\" aria-controls=\"90e05b384126ec5dd\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1265-1\" data-target=\"#90e05b384126ec5dd\" href=\"#90e05b384126ec5dd\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Which package is right for me?<\/span><\/a><\/h4><\/div><div id=\"90e05b384126ec5dd\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_90e05b384126ec5dd\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>If you have one or two sites, the &#8216;Silver Package&#8217; is right for you. One site means that you just have one brand for new and used cars, and are in one location. If you have three or more &#8216;brands or locations,&#8217;the &#8216;Platinum Package&#8217; is right for you.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1265-1 .panel-0ddb62bf8f0c01fa8 .panel-title a{font-size:24px;color:var(--awb-color6);}.fusion-accordian  #accordion-1265-1 .panel-0ddb62bf8f0c01fa8 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-0ddb62bf8f0c01fa8 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_0ddb62bf8f0c01fa8\"><a aria-expanded=\"false\" aria-controls=\"0ddb62bf8f0c01fa8\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1265-1\" data-target=\"#0ddb62bf8f0c01fa8\" href=\"#0ddb62bf8f0c01fa8\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How many of my staff get access to the Automotive Stars System?<\/span><\/a><\/h4><\/div><div id=\"0ddb62bf8f0c01fa8\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_0ddb62bf8f0c01fa8\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>With one &#8216;Silver Package&#8217; you can have a maximum of 2 sales managers and a maximum of 6 sales people within one site. Choosing the &#8216;Platinum Package&#8217; allows you to have an unlimited amount of sales managers and sale people.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1265-1 .panel-66a3f6cf4b02151e6 .panel-title a{font-size:24px;color:var(--awb-color6);}.fusion-accordian  #accordion-1265-1 .panel-66a3f6cf4b02151e6 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-66a3f6cf4b02151e6 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_66a3f6cf4b02151e6\"><a aria-expanded=\"false\" aria-controls=\"66a3f6cf4b02151e6\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1265-1\" data-target=\"#66a3f6cf4b02151e6\" href=\"#66a3f6cf4b02151e6\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How often can myself, my managers and sales people access the Automotive Stars System?<\/span><\/a><\/h4><\/div><div id=\"66a3f6cf4b02151e6\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_66a3f6cf4b02151e6\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The Automotive Stars Academy is accessible 24\/7. It&#8217;s also iOS 7 friendly and can be used on any mobile device, including iPhone and iPads.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1265-1 .panel-cb313ffc04d692500 .panel-title a{font-size:24px;color:var(--awb-color6);}.fusion-accordian  #accordion-1265-1 .panel-cb313ffc04d692500 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-cb313ffc04d692500 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_cb313ffc04d692500\"><a aria-expanded=\"false\" aria-controls=\"cb313ffc04d692500\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1265-1\" data-target=\"#cb313ffc04d692500\" href=\"#cb313ffc04d692500\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">After I become a member, if I have questions who do I contact?<\/span><\/a><\/h4><\/div><div id=\"cb313ffc04d692500\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_cb313ffc04d692500\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The Automotive Stars Academy is unique in many ways. This includes having your very own account manager. Once you become a member you will be assigned your account manager who is happy to assist you with any queries that you may have.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1265-1 .panel-a6c2d4ed80a431839 .panel-title a{font-size:24px;color:var(--awb-color6);}.fusion-accordian  #accordion-1265-1 .panel-a6c2d4ed80a431839 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-a6c2d4ed80a431839 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a6c2d4ed80a431839\"><a aria-expanded=\"false\" aria-controls=\"a6c2d4ed80a431839\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1265-1\" data-target=\"#a6c2d4ed80a431839\" href=\"#a6c2d4ed80a431839\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I best utilise the Automotive Stars System?<\/span><\/a><\/h4><\/div><div id=\"a6c2d4ed80a431839\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_a6c2d4ed80a431839\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>There are many ways to make the best use of the Automotive Stars Academy. A couple of examples are &#8211;<br \/>1) As part of your new sales people&#8217;s induction<br \/>2) Individual sales people who are struggling to meet sales or grossing targets.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1265-1 .panel-ac06769dffadee70f .panel-title a{font-size:24px;color:var(--awb-color6);}.fusion-accordian  #accordion-1265-1 .panel-ac06769dffadee70f .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-ac06769dffadee70f fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_ac06769dffadee70f\"><a aria-expanded=\"false\" aria-controls=\"ac06769dffadee70f\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1265-1\" data-target=\"#ac06769dffadee70f\" href=\"#ac06769dffadee70f\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">How do I know if my sales team are actually going through the Automotive Stars training?<\/span><\/a><\/h4><\/div><div id=\"ac06769dffadee70f\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_ac06769dffadee70f\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>The Automotive Stars Academy has a built in &#8216;Monitoring System&#8217; for managers. This allows you and other managers to see exactly who has done what training in their own departments. The Dealer Principal or General Sales Manager, can see an overview of all the departments and their entire training activity.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1265-1 .panel-54186ab845b66d566 .panel-title a{font-size:24px;color:var(--awb-color6);}.fusion-accordian  #accordion-1265-1 .panel-54186ab845b66d566 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-54186ab845b66d566 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_54186ab845b66d566\"><a aria-expanded=\"false\" aria-controls=\"54186ab845b66d566\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1265-1\" data-target=\"#54186ab845b66d566\" href=\"#54186ab845b66d566\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">What training is available once I become a member?<\/span><\/a><\/h4><\/div><div id=\"54186ab845b66d566\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_54186ab845b66d566\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Once you become a member, you and your team will have access to powerful videos, audio&#8217;s, podcasts and quizzes to maximise learning retention.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1265-1 .panel-a13bd5835174e2460 .panel-title a{font-size:24px;color:var(--awb-color6);}.fusion-accordian  #accordion-1265-1 .panel-a13bd5835174e2460 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-a13bd5835174e2460 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_a13bd5835174e2460\"><a aria-expanded=\"false\" aria-controls=\"a13bd5835174e2460\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1265-1\" data-target=\"#a13bd5835174e2460\" href=\"#a13bd5835174e2460\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\"> Does Automotive Stars also do face to face training?<\/span><\/a><\/h4><\/div><div id=\"a13bd5835174e2460\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_a13bd5835174e2460\"><div class=\"panel-body toggle-content fusion-clearfix\">\n<p>Yes! We provide excellent online and face to face training. Please send your enquiry to support@automotivestars.com.au and we will give you a call to discuss your training needs.<\/p>\n<\/div><\/div><\/div><style type=\"text\/css\">.fusion-accordian  #accordion-1265-1 .panel-b73e4d65cbe805122 .panel-title a{font-size:24px;color:var(--awb-color6);}.fusion-accordian  #accordion-1265-1 .panel-b73e4d65cbe805122 .toggle-content{}<\/style><div class=\"fusion-panel panel-default panel-b73e4d65cbe805122 fusion-toggle-no-divider fusion-toggle-boxed-mode\"><div class=\"panel-heading\"><h4 class=\"panel-title toggle\" id=\"toggle_b73e4d65cbe805122\"><a aria-expanded=\"false\" aria-controls=\"b73e4d65cbe805122\" role=\"button\" data-toggle=\"collapse\" data-parent=\"#accordion-1265-1\" data-target=\"#b73e4d65cbe805122\" href=\"#b73e4d65cbe805122\"><span class=\"fusion-toggle-icon-wrapper\" aria-hidden=\"true\"><i class=\"fa-fusion-box active-icon awb-icon-minus\" aria-hidden=\"true\"><\/i><i class=\"fa-fusion-box inactive-icon awb-icon-plus\" aria-hidden=\"true\"><\/i><\/span><span class=\"fusion-toggle-heading\">Which desktop browsers do you support?<\/span><\/a><\/h4><\/div><div id=\"b73e4d65cbe805122\" class=\"panel-collapse collapse \" araia-labelledby=\"toggle_b73e4d65cbe805122\"><div class=\"panel-body toggle-content fusion-clearfix\">We support the following browsers:<\/p>\n<h6>Windows Platform<\/h6>\n<ul>\n<li>Chrome v25+<\/li>\n<li>Firefox v15+<\/li>\n<li>Opera v12+<\/li>\n<li>Internet Explorer v9+<\/li>\n<\/ul>\n<h5>MAC Platform<\/h5>\n<ul>\n<li>Chrome v25+<\/li>\n<li>Firefox v20+<\/li>\n<li>Opera v12+<\/li>\n<li>Safari v5.1+<\/li>\n<\/ul>\n<\/div><\/div><\/div><\/div><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-builder-column-0{width:100% !important;margin-top : 0px;margin-bottom : 20px;}.fusion-builder-column-0 > .fusion-column-wrapper {padding-top : 0px !important;padding-right : 0px !important;margin-right : 20px;padding-bottom : 0px !important;padding-left : 0px !important;margin-left : 20px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 20px;margin-left : 20px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-builder-column-0{width:100% !important;order : 0;}.fusion-builder-column-0 > .fusion-column-wrapper {margin-right : 20px;margin-left : 20px;}}<\/style><\/div><\/div><style type=\"text\/css\">.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-top : 0px;margin-top : 0px;padding-right : 0px;padding-bottom : 90px;margin-bottom : 0px;padding-left : 0px;}@media only screen and (max-width:1024px) {.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-left : 30px;}}@media only screen and (max-width:640px) {.fusion-body .fusion-flex-container.fusion-builder-row-1{ padding-left : 30px;}}<\/style><\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"100-width.php","meta":{"footnotes":""},"class_list":["post-1265","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v20.5 - 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