A Check Up From The Neck Up

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Here’s a short check-up from the neck up.

By the time of recording this, we’d already passed a quarter of the year. Can you believe it?

As a salesperson in a dealership, it is your job to sell cars and ensure customer satisfaction. However, it can be difficult to quantify success, especially if you’re not regularly evaluating your performance.

Grab a pen and paper and do a check up on yourself from 1 to 10 on these five key areas to ensure effectiveness as a salesperson:

1. Goals

   Are you meeting or exceeding your goals? Not just goals for work, which are laid out for you already. What about personal goals? It’s important to set measurable targets for yourself and track your progress towards them. Take time to reflect on what is and isn’t working and adjust your tactics accordingly.

2. Downtime:

   What do you do during periods of downtime? Are you using this time to hone your skills, research new models, or network with potential customers? Being proactive during your downtime can make a big difference in your overall success.

3. Deliveries:

   How are you handling your deliveries? It’s important to not let your clients walk all over you and give them specific dates or times you’ll be able to schedule their appointments. As we’ve talked about in the previous blog post, people will wait. Your clients will wait for you.

4. Follow-up skills:

   Are you following up with customers after the sale? Follow-up is crucial for building relationships and ensuring customer satisfaction. Make sure you are keeping track of customer feedback and taking action on any concerns they have.

5. Attitude and energy:

   How are your attitude and energy affecting your interactions with customers? Showing enthusiasm and positivity can go a long way in building trust and making a sale. Take steps to maintain your energy levels, such as taking short breaks throughout the day or staying hydrated. By regularly evaluating your performance in these key areas, you can improve your effectiveness as a salesperson in a dealership and increase your overall success.

Are you a 10 in all 5 key areas? If not, then there’s always room for improvement.

If you’d like to see how we can help you and your team, simply reach out to us at support@automotivestars.com.au